Terms of service
Last Updated: 5 June, 2026
OVERVIEW
Welcome to Axis & Willow. Throughout this document, the terms “we”, “us”, and “our” refer to Axis & Willow. We operate this online store and website, along with all related content, features, tools, services, and products (collectively, the “Services”) to provide customers with a curated shopping experience.
Our Services are powered by Shopify, which enables us to operate and deliver these Services to you.
These Terms of Service, together with any referenced policies (collectively, the “Terms”), outline your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important legal information, including disclaimers and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use or access the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are of legal age in your jurisdiction, or that you have obtained permission for any minor dependents under your care to use the Services on devices you own or manage.
To access or use our Services, including browsing or purchasing products, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information provided is accurate, up-to-date, and complete, and that you are authorized to submit it.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Accounts may not be transferred, sold, assigned, or licensed to any other party.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display our products accurately. However, we cannot guarantee that your device’s display will accurately reflect product colors or appearance due to differences in screens, settings, and technology.
We do not guarantee that any product or service will fully meet your expectations or match exactly how it appears online.
Product descriptions may be modified at any time without prior notice. We also reserve the right to discontinue products or limit quantities offered to any individual, region, or jurisdiction at our discretion.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase. Axis & Willow may accept or decline any order at its sole discretion. An order is not considered accepted until confirmation is issued by Axis & Willow.
Payment must be received and processed before order acceptance. Please review your order carefully before submission, as cancellations may not be possible after acceptance.
If an order is not accepted, modified, or cancelled, we will attempt to notify you via the email, billing address, or phone number provided at checkout.
All purchases are subject to our Refund Policy.
You agree that purchases are for personal or household use only and not intended for resale or commercial distribution.
SECTION 4 - PRICES AND BILLING
Prices, promotions, and discounts may change without notice. The applicable price is the one displayed at the time the order is placed and will be confirmed in your order confirmation email.
Unless stated otherwise, prices do not include taxes, shipping fees, customs duties, or import charges.
Prices on our website may differ from those offered in physical stores or third-party platforms. Promotional offers may also be subject to additional terms, which will override these Terms in case of conflict.
You agree to provide accurate, current, and complete billing and account information and to update it as needed to complete transactions.
You represent and warrant that you are authorized to use any payment method provided and that all charges incurred will be honored.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. Axis & Willow is not responsible for delays caused by carriers, customs, or other circumstances beyond our control.
Once an order has been handed over to the carrier, risk of loss and ownership transfers to the customer.
SECTION 6 - INTELLECTUAL PROPERTY
All content within our Services—including text, graphics, images, logos, designs, videos, and software—is owned by Axis & Willow, its licensors, or partners, and is protected under applicable intellectual property laws.
You are granted a limited, non-commercial, personal-use license to access and use the Services. You may not copy, modify, distribute, reproduce, or exploit any content without prior written permission.
All trademarks, branding, and service marks displayed on the Services belong to Axis & Willow or their respective owners. Unauthorized use is strictly prohibited.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
These tools are provided “as is” and “as available” without warranties or endorsements. Use of such tools is at your own discretion and risk.
We may introduce new features or tools in the future, which will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Our Services may include links or content from third-party websites. We are not responsible for their content, accuracy, or practices.
Use of third-party websites is at your own risk, and we encourage you to review their terms and policies before engaging with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Axis & Willow operates on Shopify’s platform. However, all transactions occur directly between you and Axis & Willow.
Shopify is not responsible for any purchases, damages, or disputes arising from transactions. By using the Services, you agree to release Shopify from related claims or liabilities.
SECTION 10 - PRIVACY POLICY
Your personal data is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
By using the Services, you acknowledge and agree that your data may be processed and transmitted as required to operate and improve the platform.
SECTION 11 - FEEDBACK
Any feedback you provide grants Axis & Willow a worldwide, perpetual, royalty-free license to use, modify, and distribute it for any purpose, including commercial use.
You confirm that you have the rights to submit such feedback and that it does not violate any third-party rights.
We reserve the right to remove feedback deemed inappropriate or unlawful.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally, information on the Services may contain errors or omissions related to product details, pricing, availability, or shipping.
We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.
SECTION 13 - PROHIBITED USES
You agree not to use the Services for any unlawful, abusive, harmful, or unauthorized activities. This includes actions such as violating laws, infringing intellectual property, transmitting malware, spamming, scraping data, impersonation, or interfering with system security.
We reserve the right to suspend or terminate accounts that violate these Terms.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time without notice. You remain responsible for any outstanding obligations up to the termination date.
Certain provisions will continue to apply after termination, including intellectual property, liability, and indemnification clauses.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, unless expressly stated otherwise by Axis & Willow.
We do not guarantee uninterrupted, secure, or error-free operation.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Axis & Willow and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Axis & Willow, Shopify, and affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any part of these Terms is found unenforceable, the remaining provisions will continue in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver. These Terms represent the entire agreement between you and Axis & Willow.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations without our consent. We may assign our rights without restriction.
SECTION 21 - GOVERNING LAW
These Terms are governed by applicable laws in the jurisdiction where Axis & Willow is headquartered, with jurisdiction agreed upon by both parties.
SECTION 22 - HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
Contact Information
Business Address: Rm 1503, Block A, 8 New Market Street, Sheung Wan, Hong Kong
Email: info@axisandwillow.com
Phone: +852 55123737
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We strive to respond to all inquiries within 1–2 business days.