Shipping policy

Last Updated: 17 August 2026

At Axis & Willow, we strive to provide a smooth and reliable shopping experience. As part of that commitment, we maintain transparent shipping practices and offer free shipping on all orders within the United States.

Shipping Destinations

This Shipping Policy applies exclusively to orders delivered within the United States.

Delivery Estimates

We partner with manufacturing and fulfillment facilities in China. Every order ships directly from our partner facility to customers — this is factored into the delivery estimates below.

Our estimated shipping schedule is outlined below:

Order Cut-Off Time: 5:00 PM (EST)

Orders submitted after the cut-off time will be processed on the next business day, which may extend the estimated delivery timeframe by one additional day.

Processing Time: 1–2 business days (Monday–Friday)

After your order has been processed, it will be dispatched through one of our trusted shipping partners.

Transit Time: 6–8 business days (Monday–Friday) for orders within the United States.

Estimated Delivery Time: 7–10 business days for United States orders.

Please be aware that these delivery estimates are provided for reference only and may be affected by circumstances beyond our control.

Shipping Carriers

To ensure dependable delivery service, we work with established carriers throughout the United States, including:

USPS
UPS
FedEx

Shipping Fees

All orders shipped within the United States are eligible for free standard shipping, with no minimum purchase required. We cover all customs duties and import taxes – the price at checkout is the total you pay.

Delivery Problems

Orders with more than one item may arrive in separate shipments on different days. If you experience any shipping issues or haven't received all items within 5 business days of your first delivery, please email info@axisandwillow.com or fill in contact form on Contact Us page with your order number. We will work with the carrier on your behalf and do our best to ensure your order is delivered successfully.

If the shipment is confirmed lost, we will either:

Issue a full refund to your original payment method, or
Send a replacement item at no additional charge

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

You may also follow the progress of your shipment through our Order Tracking Page.

Updates to This Shipping Policy

Axis & Willow reserves the right to revise or modify this Shipping Policy at any time.

Any updates will be posted on this page along with a revised Last Updated date. We encourage customers to review this policy periodically. Continued use of our website after changes are published signifies acceptance of the updated policy.

Questions?

Please visit our FAQ page or contact our customer support team if you need additional assistance.

Contact Information

Company Name: Maniaver Limited

Store Address: Rm 1503, Block A, 8 New Market Street, Sheung Wan, Hong Kong

Email: info@axisandwillow.com

Phone: +19453782763

Customer Support Hours: Monday – Friday: 9AM – 5PM (EST)

We strive to respond within 1-2 business days.