Shipping policy
Last Updated: 5 June 2026
At Axis & Willow, we strive to provide a smooth and reliable shopping experience. As part of that commitment, we maintain transparent shipping practices and offer free shipping on all orders within the United States.
Shipping Destinations
This Shipping Policy applies exclusively to orders delivered within the United States.
Delivery Estimates
Our estimated shipping schedule is outlined below:
Order Cut-Off Time: 5:00 PM (EST)
Orders submitted after the cut-off time will be processed on the next business day, which may extend the estimated delivery timeframe by one additional day.
Processing Time: 1–2 business days (Monday–Friday)
After your order has been processed, it will be dispatched through one of our trusted shipping partners.
Transit Time: 6–8 business days (Monday–Friday) for orders within the United States.
Estimated Delivery Time: 7–10 business days for United States orders.
Please be aware that these delivery estimates are provided for reference only and may be affected by circumstances beyond our control.
Shipping Carriers
To ensure dependable delivery service, we work with established carriers throughout the United States, including:
- USPS
- UPS
- FedEx
Shipping Fees
All orders shipped within the United States are eligible for free standard shipping, with no minimum purchase requirement.
Delivery Problems
If you encounter any shipping-related issues, such as delivery delays or a missing package, please reach out to our customer support team as soon as possible.
We will work with the carrier on your behalf and do our best to ensure your order is delivered successfully.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
You may also follow the progress of your shipment through our Order Tracking Page.
Updates to This Shipping Policy
Axis & Willow reserves the right to revise or modify this Shipping Policy at any time.
Any updates will be posted on this page along with a revised Last Updated date. We encourage customers to review this policy periodically. Continued use of our website after changes are published signifies acceptance of the updated policy.
Questions?
Please visit our FAQ page or contact our customer support team if you need additional assistance.
Contact Information
Business Address: Rm 1503, Block A, 8 New Market Street, Sheung Wan, Hong Kong
Email: info@axisandwillow.com
Phone: +852 55123737
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We strive to respond to all inquiries within 1–2 business days.