Billing Terms and Conditions
Last Updated: 5 June 2026
This Billing Terms & Conditions document explains the payment methods, pricing rules, and billing procedures applicable to purchases made with Axis & Willow.
1. Accepted Payment Methods
To provide a smooth and secure checkout experience, Axis & Willow supports multiple trusted payment options, including:
Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
Digital Wallets: Apple Pay, Google Pay, Shop Pay
2. Currency & Settlement
For a seamless customer experience, Axis & Willow processes payments in local currencies where applicable:
- United States customers: All transactions are processed and settled in USD (United States Dollars)
3. Pricing & Currency Information
- Prices shown on our website are displayed in the currency relevant to your browsing region (e.g., USD for U.S. visitors), determined by IP location.
- The final amount presented at checkout is the exact amount charged in the selected currency.
- Pricing may be updated or adjusted at any time without prior notice.
- Any applicable taxes, customs duties, or shipping fees will be clearly calculated and displayed before order completion.
4. Secure Payment Processing
Axis & Willow uses secure payment infrastructure, including SSL encryption and trusted third-party payment processors, to protect your information.
We do not store or have access to your full credit card details or CVV. All sensitive payment data is securely processed by our payment gateway providers (e.g., Shopify Payments).
5. Refunds & Chargebacks
Refunds are processed in accordance with our Return & Refund Policy.
- Refunds are issued back to the original payment method used at checkout.
- Refunds will be processed in the same currency as the original transaction.
Please note:
Axis & Willow is not responsible for any differences caused by currency conversion rates or additional fees charged by banks or payment providers.
Any unauthorized or fraudulent chargebacks will be investigated and contested. If you experience any billing concerns, please contact us first at info@axisandwillow.com so we can assist you directly.
6. Fraud Prevention
Axis & Willow reserves the right to refuse, cancel, or hold any order that appears suspicious, fraudulent, or unauthorized.
For security purposes, we may request additional identity verification for certain orders, particularly high-value or flagged transactions.
7. Changes to This Policy
We may update or revise this Billing Terms & Conditions policy at any time. Any changes will be posted on this page with an updated Last Updated date.
We encourage customers to review this page periodically. Continued use of our Services after updates constitutes acceptance of the revised policy.
8. Contact Information
Business Address: Rm 1503, Block A, 8 New Market Street, Sheung Wan, Hong Kong
Email: info@axisandwillow.com
Phone: +852 55123737
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We strive to respond to all inquiries within 1–2 business days.