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Why choose Axis & Willow
Axis & Willow was established in Hong Kong in 2025. We are a direct-to-consumer (DTC) home decor brand focused on choosing simple and thoughtfully designed soft furnishings and decor pieces for modern living.
We work with selected manufacturing partners to bring products from concept to home with fewer middle steps and apply quality standards to ensure product consistency, durability, and design suitability for everyday use.
Our mission
Our goal is to help people create homes that feel comfortable, personal, and naturally well-designed, and let every family member to have a sweet and loving corner at home.
To achieve this, we focus on:
- Bringing simple, practical, and timeless home decor pieces
- Enhancing everyday living through small, thoughtful details
- Keeping a direct, transparent DTC experience from start to finish
Frequently Asked Questions
1. What makes Axis & Willow products different?
At Axis & Willow, we believe in "thoughtful design for modern living." We specialize in simple, practical, and timeless soft furnishings and decor pieces. By operating as a direct-to-consumer (DTC) brand, we partner directly with selected manufacturers. This allows us to cut out unnecessary middle steps, maintain strict quality control for durability, and deliver beautifully designed pieces straight to your home.
2. Where is the brand based and when was it founded?
Axis & Willow was officially established in Hong Kong in 2025. We were founded with a clear mission: to help people easily create homes that feel comfortable, personal, and naturally well-designed.
3. How do you ensure the quality of your home decor?
We apply rigorous quality standards from the very beginning of the product lifecycle. From the initial concept to the final delivery, we work hand-in-hand with our manufacturing partners to ensure product consistency, everyday durability, and design suitability. Our goal is to provide a simple, reliable, and transparent experience with quality you can trust over time.
4. How long will it take for my order to arrive?
We aim to deliver your Axis & Willow pieces to you as efficiently as possible. For orders within the United States, the total estimated delivery time is 7–10 business days. This includes a handling time of 1–2 business days and a transit time of 6–8 business days (both calculated Monday–Friday). Please note that our daily order cutoff time is 5:00 PM (GMT+8); orders placed after this hour will be processed on the following business day.
For full details, please view our full Shipping Policy.
5. How much does shipping cost and which carriers do you use?
We are proud to offer Free Shipping on all orders within the United States, with no minimum purchase required. To ensure your package arrives safely and reliably, we partner with trusted professional carriers including USPS, UPS, and FedEx.
For full details, please view our full Shipping Policy.
6. How can I track my shipment?
Once your Axis & Willow order has been processed and shipped (typically within 1–2 business days), you will receive a confirmation email containing your tracking number. You can easily use this number on our dedicated Order Tracking Page to monitor your package's journey in real-time. If you have any questions along the way, our customer care team is available Monday through Friday to assist you.
7. What is your return policy?
We offer a hassle-free 30-day return window starting from the day your package is delivered. To qualify for a return, items must be unused, in their original condition, and kept in their original packaging.
For more details, please view our full Return and Refund Policy.
8. How are return shipping costs handled?
If your item arrives damaged, defective, or incorrect, Axis & Willow will cover 100% of the return shipping costs. If you are returning an item due to a change of mind (e.g., it doesn’t quite fit your space or you prefer a different color), the customer is responsible for the return shipping fees. We highly recommend using a trackable shipping service to ensure your return reaches us safely.
For more details, please view our full Return and Refund Policy.
9. When can I expect to receive my refund?
Once your return is received and inspected by our team, we will send you an email notifying you of the approval status. Following approval, your refund will be automatically processed back to your original payment method within 7 business days. Please keep in mind that your bank or credit card provider may require a few extra days to post the transaction to your account.
For more details, please view our full Return and Refund Policy.
10. How do I get in touch with the Axis & Willow support team?
Business Address: Rm 1503, Block A, 8 New Market Street, Sheung Wan, Hong Kong
Email: info@axisandwillow.com
Phone: +852 55123737
Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
We strive to respond within 1–2 business days.
Should you have any inquiry, please submit your contact form here: Contact Us.